TRAINING AND EMPLOYEE PERFORMANCE IN E-BOOKING TRANSPORT COMPANIES IN RIVERS STATE

Douglas, T. J

Department of Management, Faculty of Management Sciences, Rivers State University,

Port Harcourt, Nigeria

ABSTRACT

This study investigated the relationship between training and employee performance in e-booking transport companies in Rivers State. The study was conceptualized using training as predictor to employee performance proxies including employee satisfaction, employee engagement and employee productivity. The study adopted cross-sectional survey research design. The population of the study was made up of four thousand, five hundred and twenty-three (4523) employees from the eight (8) major E-Booking Transport companies operating in Rivers State. The sample size of 354 employees was determined using of the Krejice and Morgan Table. The questionnaire method was used to collect relevant data to the study. Spearman Rank Order Correlation was used in testing the various hypotheses with the help of the Statistical Packages for Social Sciences (SPSS) version 25.0. Findings from the study revealed existence of significant and positive relationship between training and the three proxies of employee performance of e-booking transport companies in Rivers State. The study therefore, concluded that training has significant and positive relationship with employee performance in e-booking transport companies in Rivers State. Based on the established fact, the study recommended that managers of e-booking transport companies should be intentional about their activities by considering the long term implications of their operations to ensure efficiency; managers of e-booking transport companies should build strong team for monitoring training programmes   aimed at achieving positive employee performance.

Keywords: Training, employee performance, employee satisfaction, employee engagement, employee productivity