KNOWLEDGE CREATION AND EMPLOYEE RESILIENCE IN INSURANCE COMPANIES IN RIVERS STATE

Jeremiah, S.

Department of Management, Faculty of Management Sciences, Rivers State University,

Port Harcourt, Nigeria

and

Tamunomiebi, M. D.

Department of Management, Faculty of Management Sciences, Rivers State University,

Port Harcourt, Nigeria

ABSTRACT

This study examined the relationship between knowledge creation and employee resilience in insurance companies in Rivers State. The study adopted the cross-sectional research survey design. Primary data was generated through structured questionnaire. The population for this study was the 195 employees of the 36 functional insurance companies in Rivers State. The sample size of 131 was determined using the Taro Yamen’s 1970 formula. The reliability of the instrument was achieved by the use of the Cronbach Alpha coefficient with all the items scoring above 0.70. The hypotheses were tested using the Spearman’s Rank Order Correlation Statistics. The tests were carried out at a 0.05 significance level. Findings revealed that there is a significant relationship between knowledge creation and employee resilience in insurance companies in Rivers State. Therefore, this study concludes that knowledge creation positively influences employee resilience in insurance companies in Rivers State. Hence the study recommends that insurance companies should encourage employees to actively share their knowledge, experiences, and insights with others. Create platforms, such as knowledge-sharing sessions, online forums, or internal social networks, where employees can easily exchange information and learn from each other. This collaborative environment promotes knowledge creation and supports the development of resilient employees.

Keywords: Knowledge creation, employee resilience, adaptability, responsiveness, innovativeness.