JOB VIGOUR AND EMPLOYEE RESPONSIVENESS IN 3-STAR HOTELS IN RIVERS STATE

Boyle, T. B.

Department of Business Administration, Faculty of Administration and Management, Rivers State University, Port Harcourt, Nigeria

ABSTRACT

This study investigated the relationship between job vigour and employee responsiveness in 3-star hotels in Rivers State. Utilizing a correlational research design, the study analyzed data from 189 staff members across ten hotels selected based on criteria including adequate signage, internet access, and a minimum of ten years in operation. The research objectives were to determine the relationship between job vigour and employee flexibility, speed, and innovativeness. The findings revealed a strong positive relationship between job vigour and both employee flexibility (r = 0.640) and employee speed (r = 0.720), indicating that increased vigour enhances these aspects of employee responsiveness. However, the relationship between job vigour and employee innovativeness was weaker (r = 0.274). These results suggest that while vigour significantly contributes to employee flexibility and speed, its impact on innovativeness is less pronounced. The study’s results support the importance of job vigour in enhancing operational efficiency and responsiveness in the hospitality sector. Based on these findings, it is recommended that 3-star hotels in Rivers State invest in employee engagement programs, flexible work practices, and training to improve vigour and, consequently, responsiveness. Further research should explore additional factors influencing the relationship between vigour and employee innovativeness.

Keywords: Job vigour, employee responsiveness, flexibility, speed, innovativeness