Osaro, N.
Department of Business Administration, Faculty of Management Sciences, Rivers, State
University, Nkpolu-Oroworukwo, Port Harcourt, Nigeria
Gabriel, J. M. O.
Department of Business Administration, Faculty of Management Sciences, Rivers, State University, Nkpolu-Oroworukwo, Port Harcourt, Nigeria
and Ogbonda, E. H. Department of Business Administration, Faculty of Management Sciences, Rivers, State University, Nkpolu-Oroworukwo, Port Harcourt, Nigeria
ABSTRACT
This study examined the relationship between technological support and employee contextual performance in mobile telecommunication companies in Nigeria. The study adopted the crosssectional research survey design. Primary data was generated through structured questionnaire.
The population for this study was 283 supervisors in four major Telecommunication companies in South-South, Nigeria. The sample size of 166 was determined using Taro Yamane sample size determination formula. The reliability of the instrument was achieved by the use of the Cronbach Alpha coefficient with all the items scoring above 0.70. The hypotheses were tested using the Spearman’s Rank Order Correlation Statistics. The tests were carried out at a 0.05 significance level. The findings revealed the significant relationship between technological support and employee contextual performance in mobile telecommunication companies in Nigeria. Therefore, the study concludes that technological support positively enhances employee contextual performance in mobile telecommunication companies in Nigeria. Thus, the study recommends that mobile telecommunication companies should upgrade digital infrastructure and ensure employees have access to modern, efficient technological tools that facilitate seamless communication and workflow. Regular technology training sessions should be conducted to enhance employees’ adaptability to digital advancements, ultimately improving knowledge sharing, innovation, and collaboration in the workplace.
Keywords: Technological support, employee contextual performance, employee engagement, employee loyalty, organizational citizenship behaviour.