Nwachukwu, M.
Department of Management, Faculty of Management Sciences, Rivers State University,
Port Harcourt, Nigeria
ABSTRACT
The poor handling of conflicts may lead to exit of some employees from the organization. The purpose of the study was to examine the relationship between accommodation conflict management strategy and organizational performance. The baseline theories used for this study were the Contingency theory and the Conflict Theory. The study focused on 22 deposit money banks in Rivers State of which 66 management staff were drawn as the total element of the target population. The study employed census sampling technique in which every possible identified respondents was given questionnaires. The study used 66 managers as the elements of the study. The study used questionnaire as the method of data collection. Data collected from the respondents through the use of questionnaire were analyze using descriptive statistics such as frequencies and percentages, mean and standard deviation while the hypotheses were tested using inferential statistic such as Spearman’s Rank Order Correlation Coefficients. The study found that there is a strong positive and significant relationship between accommodating conflict management strategy and organizational productivity, and also that there is a strong positive and significant relationship between accommodating conflict management strategy and service quality. Based on the findings, it was concluded that there is a positive significant relationship between accommodation conflict management strategy and organizational performance of deposit money banks in Rivers State. Hence, it was recommended that Managers of Deposit Money Banks in Rivers State should adopt accommodation conflict management style to create workplace harmony, and enable employees to increase their commitment and thus, increase organizational performance.
Key words: Accommodating strategy, productivity, service quality, organizational performance.
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