Ogbolu, N. L.
Department of Business Administration, Faculty of Administration and Management,
Rivers State University, Nkpolu-Oroworukwo, Port Harcourt, Nigeria
Lebura, S.
Department of Business Administration, Faculty of Administration and Management,
Rivers State University, Nkpolu-Oroworukwo, Port Harcourt, Nigeria
ABSTRACT
This study examined the relationship between social skills and team effectiveness in quick service restaurant in Port Harcourt, Rivers State. The study was anchored on the Human Relations Theory and Social Exchange Theory. The study adopted the cross-sectional survey. The population of this study consisted of fifteen (15) registered Quick Service Restaurants in Port Harcourt, which are functional and operational in Rivers State. Since the population of the study was relatively small, the study took a census. Hence, two (2) senior managers and two (2) junior managers were drawn from each of these firms to constitute the research elements of 60. The research data for this study was collected mainly from the primary source. The bivariate data were tested using Spearman’s Rank Correlation Coefficient (ro). The result showed that social skill has a strong positive relationship with measures of team effectiveness (cohesiveness, goal attainment, quality output) in quick service restaurant in Port Harcourt, Rivers State. It was concluded that social skills positively improves team effectiveness in quick service restaurants in Port Harcourt, Rivers State. Based on the findings and conclusion, it was recommended that management of quick service restaurants in Port Harcourt, Rivers State should prioritize open communication by fostering mutual relationship among team members. By doing so, organizations can create a culture where employees feel valued, respected, and empowered to perform at their best.
Keywords: Social skill, team effectiveness, cohesiveness, goal attainment, quality output
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